![]() ![]() The ETA changed to 5/12 which would have been on the update invoice emailed to the customer. The customer went online and removed those items and the po was resent to the vendor. On 5/10 the vendor notified Epic 0 of 3 on ****** were available. ![]() This is on them.Ĭustomer placed order on 5/9 with an ETA of 5/11 with one day shipping. They knew about the situation before hand, I paid extra to make sure it would come before we left. ![]() I got on another chat with Epic Sports to see what my options are and they said if the package was successfully delivered they won’t do anything! Our kids now do not have uniforms for the season. I went to the post office and nothing, no one had our package. I went to all of our neighbors and called the city office. We came back on Monday and there was no package. I got a message Friday afternoon that the package was delivered. I was very upset this was happing but was given no options. We were not planning to get back until Monday afternoon. The last thing I wanted was for the uniforms to come in and sit on our porch all weekend with the storms that were coming through. I asked for a supervisor and was told one was not available then I asked for the info for the company they were getting it from and was told I could not get it and there was no way to contact. I was told there was nothing we could do since we could not modify the order or the shipping in anyway. I got on the chat as that is the only way to talk to someone. I got out of my meeting and immediately sent it but was then told there was no way to get it in time. I got an email on Wednesday at 4pm that the order was being placed on hold until I resubmitted since something was out of stock. We have never had any issues that weren’t resolved right away. We have always used epic sports to get our uniforms as they are the cheapest place to go. I did paid extra for next day shipping so it would come in on Thursday since we were leaving Friday to go out of town for a meet in *****. We are a nonprofit youth track and field organization. Epic Sports has been extremely unhelpful. I am in need of assistance in making this right for our club. My final follow-up included the following: "I wanted to check in one last time to see if you are willing to reach a compromise, even offer store credit, to partially make up for the mistake detailed above and in several other e-mails before I take the next step of action,” e-mail was confirmed received, but I was ignored again. I requested $*** (**% discount to the late items only) be refunded to the charged credit card so that our newly founded club was not out all this money, but was ignored several times. There is no excuse to hold on to over 165 items that are ready to be shipped ($***** value on $***** order) without consulting me. To order supplies from ****** ( t-shirts, iron-on numbers, & socks would total $***).Įpic Sports was EXTREMELY negligent with my order. I collected $***** for the jersey kits (2 jerseys & 2 pairs of socks each), that were to be used 3/18 and was left with hardly any time to change plans. This was not true as my order arrived in TWO packages, one containing only socks that could have been shipped sooner. They said there were 4 misprinted jerseys that were being fixed that day, and there was nothing that could be done because the label had already been printed. On 3/14, the date I expected the delivery of the items necessary for the tournament, I received an e-mail that my order was delayed. This led me to assume the jerseys, socks, ball bags, and captain bands were in route also w/o updated tracking. (Attached) Over the next weeks I received 2 boxes of pennies (w/ *** tracking) and boxes of balls (w/o *** tracking – attached) showing that the balls never tracked. delivery 3/14, ) I received a confirmation text & replied with my order # to receive updates but never any. On 2/28 I paid for my order & stated deadline of 3/18 (production 1-2 business days + 4-6 business days – max 8 days, completed 3/10 at the latest, est. ![]()
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